Our Solutions for Issues Facing Regional Headquarters

Singapore is the home of many companies’ Asia/Oceania regional headquarters, which are in charge of overseeing group companies and sales distributors in nearby countries.

While these companies carry out important roles and operations, it is not rare for inventory and pricing information, technical knowhow, product information, and other important information to be shared and managed using Excel or on paper.

In most cases management of information flows from the Japanese head office, to the regional headquarters, and then to individual countries in Asia.
Coordination between operations and systems has been poor because of issues such as the following:
・difficulty in coordinating systems with Japanese head office
・adopting a system for use in Singapore but not knowing from where to begin
・wanting to make improvements, but having too little time for research and design

TAMSAN’s Approach

Even when an expansive system has been designed and developed, it is not uncommon for the actual operations of a system to be out of step with actual business, rendering it unwieldy and unable to fulfill its role in attaining operational improvements.

TAMSAN emphasizes the idea of “systems that evolve with use.” The first thing is to develop the necessary minimum functions and begin using them. In many cases it is only then that it becomes clear what functions are truly necessary, what can be improved, and what the needs are onsite.
This also has the benefits of ensuring that onsite staff have a chance as soon as possible to get a true feeling for the benefits of implementing the system and generating forward-looking opinions regarding continued improvements.

Leveraging Sales Cloud by Salesforce and Kintone by Cybozu

For speedy system launch, we recommend using Salesforce or Kintone. In addition to reducing the number of man-hours spent in the initial development environment and enhancing information security, these can be configured to adapt flexibly to future system expansion.

To provide this service, we will conduct an interview about the current status, identify the issues, and design an overall business system before proceeding with development and production. In addition to system launch and development to coordinate with key and existing systems, we can provide support in everything from SOP preparation to post-launch maintenance and improvement.